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Customer Service

Shipping Info

Your item will be prepared for the lucky recipient with the following:

• Sleek and eco-friendly Leber Jeweler presentation box

• Customized Earthwise Jewelry® Certificate detailing the item and describing the Earthwise Jewelry® Collection

• Jewelry care and ring resizing information

• Complimentary ring resizing within 60 days of purchase on most rings (see details)

• Eco-friendly gift wrapping (upon request)

• Appraisal for items over $2,000 (otherwise upon request)

• Complimentary domestic USPS express shipping

Some Earthwise Jewelry® items can be shipped within 24 hours, however most are handmade to order and require one to six weeks for fabrication. Custom designed orders typically take four to eight weeks after approval of the design and deposit are made.

Please let us know if there is a date you are targeting, as rush orders can most often be accommodated. While we make every attempt to meet request dates, complications due to unforeseen factors can occur, so we encourage you to allow plenty of lead time. We ship via free USPS domestic Express Mail, so packages typically take one to two days for arrival. Weather and other external factors may delay a package's arrival, so planning ahead is advised.

When you place your order, we ask for a billing address, a shipping address (where someone can sign for the package), phone number, and email (so we can provide tracking information when we ship). If you have special shipping needs, such as hold for pickup at the post office or preferred shipment on a certain date, please contact us and we will do our best to accommodate.